Associate Specialist, Administrative Support

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Associate Specialist

about Randstad

Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse, and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

about Randstad Global Capability Center:

Randstad Global Capability Center, located in Hyderabad, India, is responsible for strategic delivery for Randstad markets and businesses globally. Through our centers of excellence of talent services, human resources, financial knowledge services, IT, and marketing, the Global Capability Center is a high growth and acceleration enabler as we become the world's most equitable and specialized talent company.

We are looking for an Associate Specialist to support **Functional Business **within our Financial Capability Centre.

Role overview:

We are seeking a detail-oriented, adaptable professional to join our team. In this role, you will serve as a primary point of contact for incoming system inquiries, triaging tickets to identify whether they stem from system bugs, end-user training gaps, or cross-functional needs. You will leverage your foundational knowledge of Salesforce to troubleshoot issues, document requirements, and maintain smooth day-to-day operations while communicating effectively across all levels of the organization.

Key Responsibilities:

• Ticket Triage & Management: Monitor, evaluate, and triage incoming user support tickets. Accurately categorize issues as system bugs, access request, training needs, or items requiring escalation to other team members or other ServiceNow teams.
• Problem Solving & Analysis: Investigate functional issues within Salesforce and related systems to identify root causes and propose actionable solutions.
• Process Retention & Documentation: Quickly absorb complex business workflows, retain functional knowledge, and maintain updated process documentation and user guides.
• Stakeholder Communication: Clear, professional communication with internal users ranging from front-line employees to leadership, translating technical concepts into easy-to-understand terms.
• Cross-Team Collaboration: Work closely with technical leads, developers, and business stakeholders to ensure timely issue resolution and alignment on system updates

Required Qualifications

• Salesforce Knowledge: Foundational understanding of Salesforce navigation, core functional objects, and standard reporting/dashboard capabilities.
• Analytical Skills: Strong ability to create and/or analyze user reports, trace operational workflows, and distinguish between technical defects and functional user error.
• Communication Skills: Outstanding written and verbal communication skills; comfortable presenting ideas and engaging with stakeholders at all organizational levels.
• Adaptability & Learning Agility: Proven capability to learn new software tools and internal business processes rapidly, retaining knowledge for consistent application.
• Teamwork: A collaborative, success-oriented mindset with strong interpersonal skills
• Experience in managing VMS portals and posting that information into Application tracking systems and Update job related notifications real-time in the internal ATS from VMS portals will be an added advantage for this role.

Reporting to:

• Team Lead (or above)

Shift Timings:

• Coverage is from 8 AM to 5 PM (EST), equivalent to 6:30 PM to 3:30 AM IST (Daylight Savings adjustments as per the EST time zone).

To be successful in this role, you should have

• Attention to Detail
• Comfortable working in multiple systems
• Proficient in Google Suite products such as Gmail, Google Sheets, shared drives and basic salesforce knowledge
• Strong Communication Skills
• Ability to respond to customer needs with speed and accuracy
• Willingness and eager to learn: is curious
• Demonstrates Adaptability - Learning Randstad Pace
• Connect the dots” and understand dependencies
• Acts with a sense of urgency
• Openly receives feedback
• Ability to multi-task and prioritize work
• Accountable for personal results and teamwork
• Adherence to deadlines
• Focus on accuracy

Qualifications:

• Bachelor’s degree
• Prior experience in US back office HR operations and recruiting
• Minimum of 4 years of experience in managing tasks as mentioned in the earlier sections of job description
• Knowledge of Randstad operations and systems is an asset
• Basic excel and reporting

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.