Client Service Analyst - P2P

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service Analyst – P2P based in India.

Join a fast-paced, globally connected digital finance environment where customer experience, transaction security, and risk prevention are essential to business success. In this role, you will manage peer-to-peer (P2P) trading disputes, investigate suspicious transactions, and help protect users from fraudulent activities and financial losses. You will work closely with Risk and Compliance teams to assess complex cases, enforce risk control measures, and deliver fair, timely resolutions. By combining analytical thinking with strong customer service skills, you will help maintain trust and integrity across a growing digital asset ecosystem. You will also identify emerging fraud patterns, monitor operational risks, and share actionable insights to improve processes and customer experiences. This remote opportunity offers exposure to the evolving cryptocurrency and fintech industries within a diverse, international, and collaborative team. The position requires shift flexibility, including weekends and public holidays, to support global operations.