Client Success Director

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Client Success Director based in the United States.

The Client Success Director will lead strategic client relationships, ensuring exceptional service delivery, long-term retention, and sustainable account growth. In this role, you will serve as the primary strategic point of contact for key clients, coordinating engagement across multiple business units and internal teams. You will develop trusted partnerships by understanding client objectives, aligning expectations, and ensuring solutions deliver measurable business value. Working in a global, cross-functional environment, you will collaborate with Sales, Operations, and other stakeholders to optimize account performance and strengthen client satisfaction. You will proactively monitor account health, resolve challenges, and identify opportunities to improve service quality and expand existing partnerships. Your work will contribute to commercial success, stronger client advocacy, and continuous improvement across services supporting clinical research and patient outcomes. This is a full-time remote opportunity for a commercially minded relationship leader who combines strategic thinking, operational oversight, and a strong commitment to client success.