Client Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Support Specialist based in India.

We are looking for a customer-focused Client Support Specialist to provide reliable technical assistance to business clients across North America. In this remote role, you will manage support inquiries through email, chat, and phone, helping clients troubleshoot issues and get the most from their products. You will take ownership of support tickets, ensuring timely resolutions and consistently meeting service-level expectations. Working closely with Customer Success, Product, and Engineering teams, you will coordinate escalations and contribute to resolving more complex technical challenges. You will also identify recurring issues, share customer feedback, and help improve internal processes and the overall client experience. This position requires strong communication skills, technical problem-solving abilities, and the flexibility to work Eastern Standard Time hours. You will play an important role in maintaining client satisfaction and supporting a seamless experience in a fast-paced technology environment.