Client Support Team Lead

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Client Support Team Lead based in the United States .

In this role, you will lead a remote team of 8–12 Client Support Coordinators, helping deliver personalized, high-quality service across phone, chat, and email. You will combine people leadership with operational oversight, coaching team members, strengthening performance, and ensuring an exceptional client experience. Working in a fast-paced, technology-driven environment, you will use performance data and customer insights to identify opportunities for improvement and achieve operational goals. You will also guide teams through organizational changes, support new service initiatives, and collaborate across functions to improve support processes. By leveraging AI-enabled tools and modern technologies, you will help streamline workflows and enhance team effectiveness. This is an opportunity to develop talent, foster a collaborative remote culture, and make a measurable impact on customer satisfaction and service quality.