Consulting Solutions Engineer

The Consulting Solutions Engineer is a key member of the pre-sales organisation, responsible for driving technical engagement and supporting revenue growth by positioning integrated solutions across DevOps, Service Management, and Work Management. This role partners closely with Account Executives and Field CTO Practices to understand customer challenges and design solutions that improve software delivery, service operations, and team collaboration.

Acting as the technical lead (Solution Owner) during pre-sales engagements, the role focuses on discovery, solution design, and validation across a broad range of use cases from CI/CD and cloud automation to IT service management and enterprise workflow optimisation. The successful candidate will lead workshops, deliver tailored demonstrations, and develop proof of concepts that clearly align technical capabilities with business outcomes.

This role is critical in influencing technical and business decision-making, accelerating deal progression, and increasing win rates by presenting cohesive, scalable solutions that connect development, operations, and business teams.

What you'll be doing

Pre-Sales Technical Support

Partner with Account Executives to support all technical aspects of the sales cycle

Lead discovery sessions to understand customer needs across DevOps, Service Management and Work Management domains

Deliver tailored demonstrations spanning CI/CD, ITSM/ESM workflows, and work management use cases

Own the creation of solution scoping documents and pricing inputs that allow for quotes and SOWs to be generated that accurately reflect customer requirements and proposed solutions

Own and deliver proof of concepts (POCs) to validate proposed solutions

Respond to RFPs/RFIs with high-quality, solution-oriented technical input

Solution Design & Architecture

DevOps : Design end-to-end DevOps solutions including CI/CD pipelines, infrastructure as code, and cloud-native architectures

Service Mgmt : Design end-to-end service management solutions across ITSM, ESM, and workflow automation

Work Mgmt : Design scalable work management solutions that support team collaboration and operational efficiency

Translate business and technical requirements into scalable, secure, and user-centric architectures

Define workflows, data models, integration patterns, and automation strategies

Produce architecture diagrams and technical documentation

Customer Consulting & Advisory

Act as a trusted advisor across software delivery, service operations, and team collaboration

Guide customers in adopting best practices in DevOps, Service Management and Work Management

Advise on operating models, governance, and transformation and optimisation strategies

Help organisations improve efficiency, visibility, and cross-team alignment

Domain Management Expertise

Demonstrate expertise across DevOps (CI/CD, cloud, containers), Service Management (ITSM/ESM), and Work Management (project/workflow tools)

Map customer processes to platform capabilities and recommend improvements

DevOps : Support customers in understanding deployment models, integration patterns, and operational considerations

Work Mgmt : Support discussions around reporting, dashboards, resource planning, and workflow optimisation

Service Mgmt : Support discussions around service design, SLA management, reporting, and continuous improvement

Stay current with emerging tools, frameworks, and industry trends

Collaboration & Feedback

Collaborate with Field CTO Practices and marketing teams to relay customer feedback and influence roadmap decisions

Work closely with Sales and Delivery teams to ensure smooth transition from pre-sales to implementation

Contribute to internal knowledge sharing, demo environments and reusable solution assets

Establish and build networks within our core vendor partnerships

**What we're looking forThis is very much a wish list - outside of the language requirement for Italian, please don't hesitate to apply if you have some but not all of the below experience: **

Fluent Italian skills, written and verbal

Experience in Solutions Engineering or a Consulting roles

Strong experience in pre-sales or customer-facing technical roles

DevOps

Hands-on experience with CI/CD tools (e.g., GitLab, Harness, GitHub Actions, Jenkins, Bitbucket, TeamCity)

Experience with cloud platforms (AWS, Azure, or GCP)

Experience with secrets management platforms (Vault, AWS Secrets, Azure Secrets)

Strong understanding of containerisation and orchestration (Docker, Kubernetes, EKS, OpenShift)

Knowledge of DevOps frameworks (e.g., Space, DORA, CALMS, Teams Topologies)

Experience with Infrastructure as Code (Terraform, CloudFormation)

Proficiency in scripting/programming (e.g., Python, Bash, or Go)

Service Mgmt

Hands-on experience with service management platforms (e.g., Jira Service Management, ServiceNow, or similar)

Solid understanding of IT Service Management (ITSM) processes (incident, problem, change, request)

Knowledge of service management frameworks (e.g., ITIL)

Work Mgmt

Hands-on experience with work/project management platforms (e.g., Jira, Asana, Monday.com, or similar)

Strong understanding of workflow design, task management, and team collaboration tools

Strong communication, presentation, and stakeholder management skills

Ability to translate complex technical concepts into clear business value

Experience running workshops, demos, and dis

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

You can read them here

Life at The Adaptavist Group

From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application!

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.

Recruitment fraud notice

We are aware of recruitment scams where individuals or organisations may falsely claim to represent us. We take this seriously and are committed to protecting candidates throughout our hiring process.

We will never ask for any form of payment, fees, or financial commitment at any stage of recruitment, including applications, interviews, onboarding, or equipment provision.

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