Consultor Zendesk CX e Automação Pleno

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Zendesk CX & Automation Consultant – Mid-Level (Consultor Zendesk CX e Automação Pleno) based in Brazil.

As a Zendesk CX & Automation Consultant, you will play an important role in implementing and optimizing digital customer service solutions using the Zendesk Suite platform. You will work closely with clients and technical teams to understand business requirements and transform them into efficient, scalable customer experience solutions. Your responsibilities will include platform configuration, workflow automation, omnichannel integrations, and the development of self-service capabilities. You will help improve customer service operations by enhancing productivity, streamlining processes, and optimizing service quality. The role also involves leveraging APIs, reporting tools, and intelligent automation to deliver measurable operational improvements. This is an excellent opportunity to contribute to digital transformation projects in a collaborative, customer-focused technology environment.