Customer Experience Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Operations Specialist based in India.

We are looking for a proactive, highly organized operations professional to improve the end-to-end experience of experts using a digital platform. In this role, you will lead cross-functional initiatives spanning onboarding, customer support, payments, and project matching. You will coordinate teams across Engineering, Operations, Product, and Talent Success to resolve issues, remove bottlenecks, and keep important projects moving forward. By combining structured problem-solving with data-driven insights and AI-powered tools, you will help identify friction points and implement practical solutions. The role offers significant ownership, requiring you to influence stakeholders, manage competing priorities, and deliver results in a fast-paced startup environment. This is an opportunity to shape operational processes, improve expert satisfaction, and make a measurable impact on platform performance.