Customer Service Analytics & Insights Analyst

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Service Analytics & Insights Analyst based in the United States.

Join a data-driven team focused on improving customer service operations through advanced analytics, demand forecasting, and customer insights. In this role, you will combine analytical judgment with operational expertise to anticipate customer service demand and understand the factors driving customer contacts. You will interpret forecasting models, assess emerging trends, and evaluate the impact of product launches, pricing changes, policy updates, and unexpected events. By connecting operational forecasts with customer experience insights, you will help teams make more informed decisions about staffing, capacity planning, and service improvements. You will also leverage Generative AI and conversation intelligence tools to uncover patterns, automate repetitive tasks, and improve analytical workflows. This remote opportunity is ideal for a curious, independent analyst who enjoys transforming complex data into clear recommendations with measurable business impact.