Customer Success Advisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Advisor based in Canada.

As a Customer Success Advisor, you will play a vital role in delivering exceptional customer experiences and helping clients maximize the value of a leading SaaS solution for the hospitality industry. You will act as a trusted advisor, combining technical problem-solving skills with a strong understanding of customer needs to provide effective and personalized support. Working closely with customers and internal teams, you will troubleshoot issues, recommend solutions, and identify opportunities to improve products and services. You will also contribute to product development by documenting customer feedback, reporting bugs, and sharing feature suggestions with engineering teams. Within a collaborative, fast-growing technology environment, you will take ownership of customer satisfaction, engagement, and retention. This is an exciting opportunity for a customer-focused professional who enjoys technology, continuous learning, and making a measurable impact.