Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Mexico.

We are looking for an experienced and proactive Customer Success Manager to manage a portfolio of 30–45 accounts within the B2B SaaS industry. In this fully remote role, you will take ownership of the entire customer journey, from onboarding and relationship development to retention and contract renewals. You will work closely with key stakeholders, including VPs of Sales, Chief Revenue Officers, and other senior decision-makers, to ensure customers achieve measurable value. Your primary focus will be building strong relationships, maintaining account health, and securing long-term customer retention. You will leverage AI-powered tools and automation to streamline workflows, develop tailored success plans, and improve customer engagement. This is an opportunity to join a fast-paced, collaborative, and growth-oriented environment where initiative, adaptability, and execution are highly valued.