Customer Success Team Lead (Implementation)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Team Lead (Implementation) based in the United States.

Join a fast-growing, AI-powered financial technology environment transforming how finance teams operate and make strategic decisions. As Customer Success Team Lead (Implementation), you will lead and develop a team of Implementation Customer Success Managers, ensuring seamless customer onboarding and successful platform deployments. You will oversee multiple implementation projects, balancing timelines, budgets, resource allocation, and customer expectations. This role combines people leadership, project management, customer engagement, and technical guidance to deliver measurable customer value. You will act as a trusted escalation point, helping resolve complex implementation challenges while maintaining strong customer relationships. Working closely with Sales, Product, Engineering, and Customer Success teams, you will drive continuous improvement across implementation processes and methodologies. This is an opportunity to shape scalable practices, empower a high-performing team, and contribute directly to customer satisfaction and long-term business growth.