Customer Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Engineer based in the United States.

Join a technically driven team helping enterprise customers unlock the full potential of their data infrastructure and analytics platforms. As a Customer Support Engineer, you will troubleshoot complex technical challenges and help customers maintain reliable, secure, and efficient data environments. You will support enterprise and cloud-based products, resolving issues related to configuration, integrations, security, and distributed systems. Working directly with customers through chat, email, and live calls, you will deliver timely solutions while maintaining high service standards. You will collaborate with engineering, pre-sales, and post-sales teams to investigate escalated issues and continuously improve the customer experience. This role offers an opportunity to deepen your expertise in open-source data technologies, cloud platforms, and large-scale distributed systems. Ideal for a curious, customer-focused technical professional, this position combines hands-on problem-solving, continuous learning, and cross-functional collaboration in a fast-paced environment.