Customer Support Specialist

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in Canada.

Join a customer-focused team dedicated to delivering reliable support for data-driven platforms, APIs, integrations, and enterprise software solutions. In this role, you will serve as a trusted point of contact, helping customers navigate technical challenges and resolve issues efficiently. You will investigate software behavior, troubleshoot data-related problems, and communicate clear, practical solutions to customers. Working closely with Product, Engineering, Data, and Sales teams, you will contribute to service reliability and continuous product improvement. This opportunity is ideal for someone who combines technical curiosity with strong analytical skills and a genuine commitment to customer satisfaction. You'll work in a virtual-first environment that values collaboration, accountability, innovation, and professional development.