Customer Support Specialist – German Speaker (m/f/d)

At Impower, we are shaping the future of property management — simple, fast, and digital. More than 100,000 people manage over 12 million apartments using processes that are still manual, complex, and time-consuming. We help property managers modernize these workflows step by step with reliable software, clear structures, and real practical value.

As our product continues to grow in complexity and usage, high-quality customer support becomes essential. Our users rely on Impower in their daily operations, especially in areas such as accounting, banking, and workflow automation.

As a **Customer Support Specialist, **you support our customers in their day-to-day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. At the same time, you work closely with Product and Engineering teams to continuously improve the platform based on real user feedback.

• Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner

• Support users in understanding and effectively using our software in their daily workflows

• Analyze and resolve product-related issues, escalating complex cases when necessary

• Communicate clearly and professionally with customers in German, ensuring a high-quality support experience

• Contribute to the creation and maintenance of help center articles, guides, and support materials

• Collaborate closely with Product and Engineering teams to report bugs and share customer feedback

• Continuously identify recurring issues and contribute to improving support processes and product usability

• Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment

• Strong problem-solving skills and a genuine interest in helping users

• Fluent German and very good English skills (both written and spoken)

• Ability to quickly understand complex systems and explain them in a simple, structured way

• Independent, reliable, and well-organized working style

• Nice to have: background in business, real estate, or basic accounting knowledge

• A key role in ensuring a high-quality customer experience for a growing product

• Close collaboration with Product and Engineering in an international team

• Structured onboarding into product, processes, and industry

• Hybrid work model with flexible remote options

• Modern equipment with free choice of hardware

• Office in central Cluj with a collaborative and supportive environment

• Additional benefits such as private health insurance, sports programs, and regular team events