CX Vendor Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a CX Vendor Manager based in the United States.

As a CX Vendor Manager, you will lead the performance, strategic development, and continuous improvement of a global network of outsourced customer experience service providers. You will manage and develop a team of Associate Vendor Managers while ensuring that customers, shoppers, and retail partners receive consistently high-quality support. This role combines people leadership, vendor strategy, data-driven decision-making, and complex program management in a fast-paced, customer-focused environment. You will collaborate with cross-functional leaders to improve service quality, operational efficiency, and cost effectiveness across support operations. By translating performance insights into actionable improvements, you will help strengthen vendor partnerships and scale customer support capabilities. This remote opportunity is ideal for a strategic, analytical leader who thrives on developing talent, influencing stakeholders, and delivering measurable business results.