Director, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success based in the United States.

As Director, Customer Success, you will lead and scale the post-sale customer journey, from onboarding and adoption to retention and expansion. You will build a high-performing Customer Success organization designed to deliver measurable customer outcomes while leveraging AI to increase efficiency and impact. In this player-coach leadership role, you will develop a talented team of Customer Success Managers and establish scalable processes for enterprise and mid-market customers. You will collaborate closely with Sales, Product, Engineering, and Support to strengthen customer relationships and influence product strategy. By combining technical expertise, data-driven decision-making, and executive-level engagement, you will help customers maximize the value of advanced security solutions. This is an opportunity to shape an AI-native Customer Success function in a fast-growing environment where ownership, innovation, and continuous improvement are essential.