ELA Enrollment Coordinator

_Title : ELA Enrollment Coordinator _Location: Cupertino, CA

Type: Full-Time | 40 hrs/week (Wednesday–Sunday)

Compensation: Compensation: $24–$28/hour (based on experience) + commission for each student enrollment, with performance-based quarterly and annual incentives. Target annual compensation: $50,000–$74,000**.**

---

At** Think Academy,** we believe every student deserves a learning experience tailored to their unique strengths and goals. As an **ELAEnrollment Coordinator ** you'll be the first person families meet on their educational journey. By understanding each student's academic needs, you'll help parents identify the right ELA programs and guide them through a welcoming, seamless enrollment experience.

This role is ideal for someone who enjoys building relationships, communicating with families, and making a meaningful impact through education. You'll also collaborate closely with teachers and campus staff to ensure every family receives exceptional support from their first visit onward.

---

Key Responsibilities1. Enrollment & Consultation

• Greet and consult with walk-in or online parents to understand student needs.
• Present Think Academy programs and recommend appropriate classes or learning paths.
• Support placement tests and trial classes, and guide parents through the enrollment process.
• Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.

2. Front Desk & Parent Communication

• Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
• Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
• Maintain a welcoming, organized, and professional front-desk environment.
• Coordinate with teachers and operations teams to resolve classroom or scheduling issues.

3. Operations & Team Collaboration

• Assist with campus events, workshops, and open houses.
• Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.

---

Required Qualifications

• Fluency in English, with strong verbal and written communication skills
• Previous customer service experience and a customer-focused mindset.
• Familiarity with English-language subjects, courses, or educational programs.
• Strong communication and interpersonal skills when working with students and parents.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A genuine passion for education and helping students succeed.

Preferred Qualifications:

• Bachelor's Degree
• Experience in admissions, education, customer service, retail, hospitality, or consultative sales.
• Experience meeting performance or enrollment goals.

---

Why Join Think Academy

• Meaningful work that impacts students’ academic growth.
• Supportive, collaborative, and growth-oriented team environment.
• Career development opportunities in education operations and manageme