Engineer QMPP C

• Provide direct customer service by addressing quality reports received via email or through the customer's official portals.

• Respond promptly to customers upon detection of a potential quality issue in the field or on the production line.

• Participate as a member of a cross-functional team to develop and present structured problem-solving analyses (8D, A3, 5 Whys, Ishikawa) within customer-defined timelines and formats.

• Submit reports to customers on time, either via email or through customer-specific portals.

• Ensure the implementation of immediate, corrective, and preventive actions, verifying their effectiveness while acting as the internal customer representative.

• Manage the analysis of sensors with functional failures returned by customers to identify the root cause of the issue.

• Review technical reports for parts with functional failures to ensure they are clear and accurate for both internal and external communication.

• Coordinate containment activities at customer plants when deviations are detected in the field or during production.

• Communicate containment, corrective, and preventive actions to customers professionally and within the required timeframe.

• Maintain constant and effective communication with customers to ensure satisfaction and timely closure of open issues.

• Ensure compliance with customer-specific requirements related to processes, quality portals, audits, and KPIs (PPM, response times, and escapes).

• Participate in internal, customer, or certification audits (IATF/ISO), providing support to the necessary areas and ensure all relevant information is properly organized and up to date.

• Ensure timely and accurate closure of CQTS cases within the SAP system.

• Perform analysis of warranty data, trends, forecasts, and results.

• Prepare and deliver presentations related to 8D reports and Customer Quality escalations.

• Customer Specific Requirements (CSR).

• Failure Analysis (FA) - Laboratory Analysis – Testing methodologies – Product behavior.

• IATF 16949.

• ISO 9001.

• Strong problem-solving, attention to detail, proficiency in quality assurance methodologies, and excellent.

• Customer relationship management.

• English (advanced)

• Bachelor's Degree Industrial Engineering.

We are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

#LI-FE2

Ready to take your career to the next level? The future of mobility isn’t just anyone’s job. ​Make it yours! **​Join AUMOVIO. Own What’s Next.​ **