Enterprise CSM

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager (CSM) based in the United States.

As an Enterprise CSM, you will build strategic customer relationships and drive long-term value in a fast-growing technology environment. You will manage a portfolio of enterprise accounts, overseeing onboarding, product adoption, retention, renewals, and account expansion. Your mission will be to help software engineering teams optimize their development workflows through innovative cloud development and testing solutions. You will work closely with technical and business stakeholders to align product capabilities with customer objectives and deliver measurable outcomes. By proactively identifying risks and growth opportunities, you will play a critical role in maintaining strong retention and increasing customer lifetime value. Collaborating with technical account managers, account executives, and product teams, you will also contribute to improving customer success strategies and processes. This remote opportunity is ideal for a commercially driven, technically curious professional who enjoys ownership, collaboration, and working with AI-powered tools in a dynamic, international environment.