Especialista Suporte de Atendimento I (BKO)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Especialista Suporte de Atendimento I (BKO) based in Brazil.

Join a customer-focused team dedicated to delivering empathetic, efficient, and personalized service experiences. As an Especialista Suporte de Atendimento I (BKO), you will support back-office operations involving sales contracts for voice and data products, ensuring that offers, signatures, and negotiations are correctly validated and recorded. You will handle customer and sales-related requests through internal systems, email, and phone when necessary, helping resolve critical cases and contractual questions. Your attention to detail and problem-solving skills will contribute to accurate processing, smooth operations, and improved customer satisfaction. This role is ideal for someone who enjoys investigating issues, managing priorities, and finding practical solutions in a dynamic service environment. After completing the required training, you will work remotely, collaborating with the team to ensure consistent service quality and operational excellence.