Genesys Cloud - Contact Center L3 Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Genesys Cloud - Contact Center L3 Support specialist based in the United States.

We are seeking a skilled contact center and telecommunications professional to support and optimize mission-critical cloud communication services in a dynamic enterprise environment. In this role, you will provide advanced operational support for Genesys Cloud, Workforce Management (WFM), VoIP, SIP, and integrated telecommunications platforms. You will play a key role in maintaining service availability, resolving complex technical incidents, and ensuring reliable contact center operations around the clock. Working closely with internal engineering teams, external vendors, telecommunications carriers, and business stakeholders, you will drive troubleshooting, system optimization, and continuous service improvement. You will also leverage automation, scripting, and AI-enabled technologies to streamline operational workflows and enhance service delivery. This remote opportunity is ideal for a proactive technical specialist who thrives in a fast-paced environment and is committed to operational excellence, system resilience, and outstanding communication services.