GSA - Food & Beverage

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our team in Mercure Hyderabad KCP, India. As a GSA, you will play a crucial role in delivering exceptional dining experiences to our guests while maintaining the highest standards of service and efficiency.

• Greet and escort guests to their tables, ensuring a warm and welcoming atmosphere

• Take food and beverage orders accurately, demonstrating thorough knowledge of menu items and daily specials

• Serve food and beverages promptly and professionally, adhering to service standards

• Maintain cleanliness and organization of the dining area, including table settings and side stations

• Process payments and handle cash and credit transactions efficiently

• Upsell and promote food and beverage offerings to maximize revenue

• Respond promptly to guest inquiries and concerns, ensuring customer satisfaction

• Collaborate with kitchen staff to ensure timely and accurate food preparation

• Adhere to food safety and hygiene standards (HACCP) at all times

• Assist in opening and closing procedures of the restaurant

• Support other Food & Beverage outlets during peak times or as required

• Participate in team meetings, training sessions, and briefings as scheduled

• Minimum of 1 year experience in hotel operations or food and beverage service

• Strong service-focused personality with excellent interpersonal skills

• Demonstrated ability to work efficiently in a fast-paced environment

• Thorough knowledge of food and beverage service standards and procedures

• Understanding of food safety and hygiene standards (HACCP)

• Excellent communication skills in English, both verbal and written

• Basic math skills for handling financial transactions

• Ability to memorize menu items and make recommendations to guests

• Flexibility to work various shifts, including weekends and holidays

• Strong attention to detail and organizational skills

• Proficiency in using point-of-sale (POS) systems

• Relevant degree or diploma in Hospitality or Tourism Management (preferred)

• Additional language skills are a plus