IT Analyst

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Job Summary: We are seeking a skilled ** IT Infrastructure Support Engineer** with excellent communication skills, basic knowledge of passive and active networking, and foundational understanding of ESXi servers and Windows operating systems. The ideal candidate will handle first-level IT infrastructure support and ensure the smooth functioning of IT systems while escalating complex issues to higher support tiers.

Key Responsibilities:

• Incident and Request Management: ITSM
  • Respond to and resolve technical support tickets promptly, ensuring proper categorization and documentation.
  • Escalate unresolved issues to appropriate teams when necessary.
• Networking Support:
  • Perform basic troubleshooting of passive networking components (cables, patch panels) and active networking devices (switches, routers, access points).
  • Diagnose connectivity issues and escalate more complex network problems.
• System and Server Support:
  • Assist with the basic setup, monitoring, and troubleshooting of ESXi servers and Windows-based systems.
  • Support virtualization tasks, including server reboots and verifying VM health.
• Hardware and Software Support:
  • Provide first-level support for desktops, laptops, printers, and other peripherals.
  • Assist with software installation, updates, and licensing tasks.
• Monitoring and Maintenance:
  • Monitor IT infrastructure components for performance and availability issues.
  • Report and log identified issues to ensure proactive resolution.
• End-User Support:
  • Provide on-site and remote technical support to end users for hardware and software issues.
  • Educate users on basic troubleshooting techniques and IT best practices.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic understanding of:
  • Passive and active networking concepts (LAN/WAN, switches, routers).
  • ESXi server environments and virtualization basics.
  • Windows operating systems and troubleshooting techniques.

Skills and Competencies:

• Strong communication skills with the ability to assist users of varying technical proficiency.
• Problem-solving mindset with a keen eye for detail.
• Basic familiarity with ITSM tools ( ServiceNow).
• Ability to work effectively in a team-oriented environment.

Experience:

• 2-3 years of experience in IT infrastructure support or related areas.

Job Type: Full-Time

Additional Requirements:

• Flexibility to work in shifts or on-call support, if required.
• Eagerness to learn and grow in a dynamic IT environment.

Your ZEISS Recruiting Team:

Saptarshi Chowdhury