IT Incident Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Incident Manager based in the United States.

We are seeking an experienced IT Incident Manager to lead critical incident response and ensure the reliability and continuity of enterprise technology services. In this role, you will coordinate cross-functional teams, drive rapid incident resolution, and minimize operational and customer impact. You will serve as the central point of contact during high-priority incidents, ensuring effective communication and collaboration across technical and business stakeholders. Through proactive risk management, root cause analysis, and continuous improvement initiatives, you will strengthen system resilience and service performance. You will also leverage modern tools, including AI-powered solutions, to streamline incident management processes and enhance operational efficiency. This is an exciting opportunity to make a meaningful impact in a fast-paced, collaborative, and technology-driven environment.