IT Service Desk Engineer – Tier 2

Infrastructure Engineer Hybrid/Tunbridge Wells | Unlimited Holiday | Keeping customer infrastructure secure, resilient and ready for what comes next.

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.   With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.   We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.   Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.   We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.   Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.   Role Overview: Our customers rely on their infrastructure to operate securely and without disruption. This role exists to protect that foundation. You’ll take ownership of the health, performance and security of customer environments across Microsoft Azure and on-premises infrastructure. You’ll prevent avoidable issues, resolve complex problems and ensure new solutions move smoothly into live service.

Working across Service Desk, Cyber Security and project delivery, you’ll help turn infrastructure support from a reactive service into a proactive source of customer confidence and long-term value