Laundry Valet

Operation

• Collect guest laundry, dry-cleaning, and pressing items from guest rooms as per hotel procedures.

• Check laundry bags and verify guest laundry lists for accuracy.

• Count, sort, and classify garments according to fabric type, colour, and washing requirements.

• Tag and record all garments accurately to avoid loss or mix-ups.

• Ensure proper handling of guest garments to prevent damage, stains, or colour transfer.

• Coordinate with the laundry team to ensure timely processing of guest laundry.

• Assist in washing, drying, pressing, folding, and finishing garments as required.

• Operate laundry equipment safely and efficiently, following standard operating procedures.

• Ensure cleaned garments meet the hotel's quality standards before packing and delivery.

• Deliver guest laundry to rooms within the committed turnaround time.

• Handle express, same-day, and special laundry requests efficiently.

• Coordinate with Front Office for accurate posting of laundry charges.

• Immediately report damaged, missing, or misplaced garments to the supervisor.

• Maintain accurate records of guest laundry transactions and daily activities.

• Ensure proper use and storage of laundry chemicals and cleaning materials.

• Maintain cleanliness, hygiene, and organisation of the laundry work area.

• Follow proper procedures for handling guest complaints and special garment-care requests.

• Primary school education / Graduation

• Basic oral proficiency in English is preferred.

• Previous experience in laundry, housekeeping, or garment care is an advantage.

• Knowledge of laundry operations, garment handling, washing, and pressing is desirable.

• No prior experience is required; training will be provided.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.