Lead Multimedia Content Reviewer

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Job Responsibilities:

Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.

The following is a non-exhaustive list of responsibilities and areas of ownership for this role:

Linguistic tasks

• Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards

• Creative writing of marketing content to engage customers

• Proofreading and copy editing of storefront descriptions

• Report any patterns of issues observed to help improve database and product performance

• Test tools to provide feedback for improving efficiency and accuracy

• Performs translations as needed

• Performs review tasks as required

Quality management planning and execution

• Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account

• Helps define and quality expectations per language (may be in collaboration with the client)

• Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary

• Ensures language level quality oversight by KPI tracking and status reporting

• Plans, performs and tracks LQAs, if applicable

• Drives the arbitration process

Client engagement

• Joins calls with Apple linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed

• Documents meetings with Apple and follows up with linguists to make sure everybody is aligned

• Liaison between Apple and the broader Welocalize linguistic team

• Ensures Apple’s feedback is implemented

• Performs direct reviews with Apple SMEs, where applicable

Manages linguistic assets

• Creates and maintains linguistic assets
• Maintains client facing documentation
• Communicates asset updates to linguistic team

Coordinates the linguistic team

• Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and Apple Language Leads

• Support linguists in understanding corrections resulting from the arbitration process

• Acts as liaison for terminology, style issues, product features & questions

• Responds to content reviewers’ queries

• Supports linguists in asking any questions during production and escalates to Welocalize and/or Apple as needed

• Profile matching and assigning work/content types to the linguistic team

• Guide the linguistic team into identifying the root causes of issues and determining actions for improvement

• Supports the onboarding of new linguists (when applicable)

• Reviews and evaluates language tests of potential candidates

• Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program

• Coaches and mentors linguists

• Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced

• Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team

Additional Job Details: