Manager, Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Support based in Canada. We are seeking an experienced Customer Support Manager to lead a high-performing, multichannel support team in a fast-growing, technology-driven environment. In this hands-on leadership role, you will oversee daily operations across phone, email, live chat, and SMS, ensuring efficient service delivery and consistently excellent customer experiences. You will coach and develop Support Specialists, manage complex escalations, and optimize staffing and workflows to meet evolving customer needs. Working closely with teams across Customer Success, AI Operations, Product, and Engineering, you will drive continuous improvements in support processes and technology. You will also leverage AI-powered tools and quality assurance systems to enhance team performance, identify operational gaps, and scale support capabilities. This fully remote opportunity is ideal for a data-driven leader who combines operational excellence, sound judgment, and a passion for developing people.