Manager of Applied AI, Solutions Support Engineering

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager of Applied AI, Solutions Support Engineering based in the United States.

We are seeking an AI-first technical leader to build and evolve the internal platforms that power a scalable, intelligent technical support experience. In this hands-on management role, you will lead a team of developers and automation engineers while actively contributing to code, architecture, and technical strategy. You will oversee the support tooling ecosystem, including Zendesk, Salesforce, ServiceNow, and AI-powered automation workflows. By leveraging AI models, modern development tools, and cloud infrastructure, you will help streamline ticket handling, accelerate investigations, and improve resolution processes. Working across support, product, and technology teams, you will identify operational bottlenecks and translate them into practical technical solutions. This role offers the opportunity to combine people leadership, software engineering, and applied AI to drive meaningful improvements across a global support organization.