Manager, Technical Account Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Technical Account Management based in Australia.

We are looking for an experienced people leader to manage and develop a high-performing team of Technical Account Managers in a fast-growing, AI-driven SaaS environment. This hands-on leadership role combines technical expertise, customer success, and commercial ownership to drive adoption, retention, and account growth. You will coach team members, oversee complex customer engagements, and strengthen delivery practices across internal teams and external partners. A key focus will be advancing capabilities in workflow automation, integrations, and AI-powered solutions, including intelligent agents. Working closely with Sales, Product, Support, and the Partner Ecosystem, you will help deliver measurable customer outcomes while building scalable processes and a consistent standard of service.