Medical Virtual Assistant

NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities • Answer and place patient calls for scheduling, reminders, and general inquiries • Verify insurance eligibility and benefits and support pre-authorization requests • Process patient intake forms and update records in the EHR • Coordinate referrals, follow-ups, and communication with providers • Route clinical or billing questions to the right staff • Handle all patient information in a HIPAA-compliant manner

Requirements

• 1+ year of experience in a medical office, healthcare call center, or patient services role • Excellent spoken and written English with a calm, professional phone manner • Familiarity with medical terminology • Experience using EHR or practice management systems • Strong organization and multitasking skills • Availability to work U.S. business hours • Based in the Philippines, with a reliable home office setup and stable internet connection

Nice to Have • Experience with insurance verification or prior authorizations • Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks

Benefits

• Health Maintenance Organization (HMO) • Paid Time Off (PTO) • Mental Health Leave • Birthday Leave • Gym Allowance • Extra Holiday Pay • Remote Work Setup • Opportunities for professional growth and development