Member Navigator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Navigator based in the United States.

This is an excellent opportunity for a customer-focused professional who wants to make healthcare easier to navigate and improve the experience of members accessing essential services. As a Member Navigator, you will serve as a primary point of contact, helping members understand their benefits, access appropriate providers, coordinate appointments, and resolve routine questions. You will manage cases from initial contact through resolution, ensuring accurate documentation, timely follow-ups, and effective communication across healthcare teams. Working closely with members, providers, clinical professionals, and internal partners, you will help remove barriers to care and support a seamless healthcare journey. This role combines customer service, administrative coordination, and problem-solving in a technology-driven healthcare environment. With a fully remote setup, structured weekday hours, and comprehensive benefits, you will have the opportunity to contribute to better healthcare access while developing your professional skills.