National Director, Customer Service

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a National Director, Customer Service based in the United States.

We are seeking a strategic, hands-on leader to build and lead a unified customer service function across multiple business units and brands. In this fully remote role, you will shape customer service strategy, establish consistent service standards, and improve operational efficiency while preserving the unique needs of each business. You will oversee technology modernization, including the use of artificial intelligence, to streamline workflows and enhance the customer experience. Working closely with executive leadership and cross-functional partners, you will drive measurable performance improvements and provide clear visibility into service quality across the organization. You will also recruit and develop customer service leaders, guide change management, and determine which services should be centralized or managed locally. This opportunity is ideal for an action-oriented leader who thrives in a fast-paced, entrepreneurial environment and enjoys influencing stakeholders across a complex, multi-brand organization.