Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Manager based in the United States.

As an Operations Manager, you will play a key role in strengthening global travel operations and delivering a seamless, customer-focused support experience. Working closely with senior leadership and cross-functional teams, you will identify improvement opportunities, optimize processes, and help scale operational performance in a fast-growing environment. You will act as a critical link between service teams and product, engineering, and technology partners, translating operational feedback into meaningful product enhancements. By combining data-driven decision-making with structured program management, you will improve efficiency, service quality, and customer satisfaction. You will also contribute to the evolution of support technology, helping create a unified agent desktop that empowers consultants and operational teams. This role offers the opportunity to influence global strategies while balancing local requirements and driving sustainable operational excellence.