Oracle Fusion HCM - Business Analyst

The Oracle Fusion HCM Business Analyst provides expert functional support for Oracle Fusion HCM applications, ensuring stable operations and high-quality user support across global HR processes. The role focuses on incident resolution, root cause analysis, release validation, business process support, integrations, reporting, and continuous improvement of HCM services.

**Key Responsibilities **

Oracle HCM Application Support

Provide Level 2 support for Oracle Fusion HCM modules including: Core HR, Talent Management ,Performance & Goals ,Compensation, Absence Management, Recruiting and Learning

Support related:

Integrations and interfaces , OTBI and BI Publisher reports ,Fast Formulas, HDL/HSDL data loads

Security roles and workflow configurations

Analyze incidents from an end-to-end business process perspective and assess impacts on connected systems.

Business Process Support

Support global Hire-to-Retire processes including:

Hiring, Transfers, Promotions, Terminations and Rehires

Position and Workforce Management

Time and Absence Management

Performance and Talent Cycles

Compensation Reviews

Payroll Operations and Reconciliations

HR Reporting and Workforce Analytics

Incident & Problem Management

Resolve application issues within agreed SLAs.

Perform root cause analysis for recurring incidents.

Work with technical teams, Oracle Support, and vendors to resolve complex issues.

Identify permanent fixes and contribute to problem management initiatives.

Create and maintain knowledge articles and troubleshooting guides

Release & Change Support

Support Oracle quarterly releases.

Perform impact assessments and regression testing.

Support UAT and hypercare activities.

Validate integrations, reports, security, and critical business processes after deployments.

Continuous Improvement & Automation

Identify opportunities to simplify and automate support activities.

Contribute to AI-enabled support, knowledge management, and operational efficiency initiatives.

Drive standardization and service improvement across HCM support processes.

Bachelor's degree in HR, Business, Information Systems, Computer Science, or related field.

7+ years of Oracle HCM experience with at least 5 years in Oracle Fusion HCM support.

Experience supporting global HR operations and business users.

Strong understanding of ITIL Incident, Problem, and Change Management processes.

Core HR

Talent Management

Compensation

Absence Management

**Required HCM Expertise **

Strong functional knowledge in one or more of:

Core HR

Talent Management

Compensation

Absence Management

Recruiting

Learning

Payroll

**Experience with: **

Workforce Structures

Security & Role Management

Approval Workflows

Fast Formula

HDL/HSDL

OTBI & BI Publisher

Oracle Integration Cloud (OIC)

REST/SOAP APIs

ServiceNow or equivalent ticketing tools

**Preferred Certifications **

Oracle Fusion HCM Cloud Certification

Oracle Talent Management or Core HR Certification

ITIL v4 Foundation

**Key Competencies **

Strong analytical and troubleshooting skills

Root cause investigation

Stakeholder communication

Business process understanding

Continuous improvement mindset

Ability to work effectively in a global support organization

Equality, Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.

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