Outreach Specialist (Future Opportunity)

Outreach Specialist | Future Opportunities (W-2 Temporary)

Remote | Full-Time | Six-Month Temporary Assignment

Compensation: $26.00 per hour, plus potential performance bonuses

__We're building our talent pipeline for future Outreach Specialist opportunities. This is not an immediate job opening.

Help Families Access the Maternal Care They Deserve

At Mae Health, we're on a mission to improve maternal health outcomes by making quality care, education, and community-based support more accessible to mothers, babies, and families.

Our Outreach Specialists play a vital role in that mission. They connect eligible health plan members with Mae's services, explain available doula support, and help individuals take the first step toward accessing care.

As we plan for future hiring needs, we're looking to connect with professionals who combine compassion, strong communication skills, and a results-oriented approach to member outreach.

The Opportunity

Outreach Specialists introduce eligible members to Mae's services and guide them through enrollment.

This high-volume, outbound calling position combines healthcare education, relationship building, and enrollment conversion. Success requires quickly building trust, navigating objections respectfully, and consistently meeting measurable performance goals.

This position reports to the Member Services Manager.

What You'll Do

Member Outreach & Enrollment

• Make 140+ outbound calls daily to eligible health plan members.
• Explain Mae's services, maternal health resources, and available doula support.
• Build trust through compassionate, culturally responsive communication.
• Answer questions, address concerns, and help members understand the benefits of enrollment.
• Guide interested members through enrollment and onboarding.

Performance & Accountability

• Work toward daily outreach and monthly enrollment targets.
• Aim to enroll at least 200 new members monthly.
• Accurately document outreach activities and member interactions in Mae's systems.
• Identify barriers to enrollment and recommend improvements to outreach effectiveness.
• Maintain high standards for service quality, accuracy, and confidentiality.

Team Collaboration

• Share member feedback and identify recurring needs or concerns.
• Collaborate with team members to improve the member experience.
• Escalate operational challenges and contribute to process improvements.

What You'll Bring

Required Qualifications

• 1–3 years of experience in patient outreach, healthcare engagement, enrollment, customer service, or a high-volume calling environment.
• Experience working toward measurable performance targets.
• Strong verbal communication, interpersonal, and relationship-building skills.
• Comfort conducting high-volume outbound telephone outreach.
• Ability to work independently, manage priorities, and accurately document activities.
• Proficiency with digital communication and customer relationship management tools, or the ability to learn them quickly.

Preferred Qualifications

• Experience supporting Medicaid populations or health plan members.
• Background in maternal health, community health, or social services.
• Experience with enrollment conversion, member engagement, or outreach campaigns.
• Proficiency in Spanish or other languages relevant to the members Mae serves.

__If professional Spanish proficiency is mandatory for this particular opening, it will be identified as a required qualification.

What Makes Someone Successful at Mae

We value individuals who are:

• Solution-Oriented: Find practical ways to overcome challenges.
• Curious: Ask thoughtful questions and continuously learn.
• Mission-Connected: Care deeply about improving outcomes for mothers, babies, and families.
• Adaptable: Respond effectively to changing priorities and needs.
• Data-Driven: Use results and feedback to improve performance.
• Accountable: Take ownership of commitments and outcomes.
• Transparent: Communicate openly, respectfully, and clearly.

Employment Details

• Employment classification: W-2 temporary employee
• Assignment duration: Anticipated six months
• Schedule: Monday through Friday, 10:00 a.m. to 6:00 p.m. ET
• Work location: Remote, within Mae-approved U.S. hiring states
• Compensation: $26.00 per hour, with potential additional monthly performance bonuses, subject to applicable program terms
• Work environment: Reliable high-speed internet and a private workspace suitable for confidential member conversations

Temporary assignments may be extended based on business needs and individual performance. An extension or transition to regular employment is not guaranteed.

How Future Opportunities Work

Mae Health periodically hires Outreach Specialists to support our members and health plan partnerships. We are building a pipeline of qualified professionals so we can connect with interested candidates when hiring needs arise.

When you apply, our recruiting team will review your qualifications and may retain your information in our candidate pool for future consideration.

If a relevant position becomes available, we may contact you to confirm your interest, availability, and qualifications before proceeding with the applicable selection process.

Important: This posting is for future opportunities and does not represent a currently approved open position. Applying does not guarantee an interview, employment offer, start date, or transition to regular employment.

You may request to stop receiving future recruiting communications at any time.

Interested in Making a Difference?

If you enjoy connecting with people, are motivated by measurable goals, and want your work to contribute to better maternal health outcomes, we encourage you to apply.

Join Mae Health's Outreach Talent Network and be considered for future opportunities.