Product Coordinator

Overview

The Product Coordinator provides entry-level administrative and operational support across the product organization. This role helps maintain product documentation, knowledge records, trackers, reporting, and routine communications so information is complete, organized, current, and accessible.

Working under the direction of product leadership and in collaboration with Product Managers, Product Owners, Product Analysts, subject matter experts, and business stakeholders, the Product Coordinator supports AGS product and knowledge-management activities, including AI-enabled capabilities.

Essential Functions

Collect, organize, catalogue, and maintain product documentation, knowledge assets, source materials, ownership records, status information, and governance details.

Coordinate with subject matter experts and business stakeholders to obtain requested materials, track outstanding items, and support established content-review and maintenance processes.

Support discovery, onboarding, meetings, and demonstrations by scheduling sessions, preparing materials, capturing notes, documenting decisions, and tracking follow-up actions.

Provide routine Jira and Confluence administration, including maintaining records, updating status information, monitoring assigned actions, and organizing product artifacts.

Support product reporting by collecting data, maintaining trackers, reviewing records for completeness and consistency, and preparing routine status updates.

Assist with knowledge-base and product onboarding activities, documentation reviews, content preparation, and operational follow-up.

Coordinate routine communications and follow-up across product, business, and geographically distributed teams.

Identify missing, outdated, or inconsistent information and escalate questions or issues to the appropriate Product Analyst, Product Owner, or Product Manager.

Follow established product, knowledge-governance, data-privacy, information-security, and responsible-AI processes.

Identify opportunities to improve templates, documentation, tracking, and coordination practices, and provide other administrative and operational support as needed.

Qualifications, Education, Knowledge, Experience

High school diploma or equivalent required; associate or bachelor’s degree in Business, Information Technology, Communications, or a related field preferred.

Zero to two years of experience in administration, coordination, documentation, knowledge management,

business support, or a related environment; internships, academic projects, and relevant volunteer experience may be considered.

Experience using Microsoft Word, Excel, PowerPoint, Teams, and SharePoint through work, school, internships, or other practical settings.

Strong organizational skills and attention to detail, with the ability to collect, organize, document, and maintain information accurately.

Clear written and verbal communication skills and a customer-service orientation.

Ability to follow established processes, templates, standards, and governance requirements and escalate questions appropriately.

Ability to manage multiple assignments, deadlines, and follow-up activities with guidance.

Ability to collaborate with cross-functional and geographically distributed teams.

Familiarity with Jira, Confluence, knowledge management, content management, product development, or work-management tools preferred but not required.

Interest in digital products, AI-enabled capabilities, knowledge-management solutions, workforce solutions, or managed-services environments.

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.