Senior Manager, Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Experience based in the United States.

The Senior Manager, Customer Experience will shape the client experience for an innovative AI-driven healthcare technology platform supporting precision medicine. This role combines strategic account management, customer success leadership, and program development in a fast-growing, early-stage environment. You will manage relationships with forward-thinking physicians and medical practices while building scalable programs that improve onboarding, retention, and long-term engagement. Working closely with the VP of Customer Success and Operations, you will coach team members, strengthen customer advocacy, and establish a physician community that encourages collaboration and knowledge sharing. You will also turn client feedback into actionable insights that guide product development and business priorities. This is an opportunity for a proactive leader who enjoys combining hands-on client relationships with building the processes and programs needed to support sustainable growth.