Senior Operations Manager - Legal Support Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Operations Manager - Legal Support Services based in Brazil.

Take ownership of the daily operations of an established U.S. legal support services provider handling approximately 900 jobs per month for around 100 active law firm clients. You will oversee the complete job lifecycle, from intake and assignment to service completion, quality control, client communication, and billing handoff. Working directly with the CEO, you will lead internal teams and manage a nationwide network of independent process servers. Your focus will be on strengthening accountability, maintaining service quality, and ensuring time-sensitive assignments are completed efficiently. You will also improve operational workflows, develop scalable systems, and use performance metrics to identify risks and opportunities. This is a hands-on leadership position in a fast-paced, entrepreneurial environment where operational excellence and client experience are central to business growth. As the organization expands, you will have the opportunity to shape its operating model and take on broader leadership responsibilities.