Senior Technical Support Representative (PST)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Representative (PST) based in the United States.

Join a mission-driven healthcare technology environment where exceptional customer support helps providers deliver better, more accessible care. As a Senior Technical Support Representative, you will serve as a trusted point of contact for healthcare professionals using a sophisticated, API-first electronic health record platform. You will troubleshoot technical issues, guide customers through product features, investigate potential bugs, and translate customer feedback into actionable insights for internal teams. Working primarily through email, with occasional phone support, you will combine technical expertise with clear communication and thoughtful problem-solving. This fully remote position offers the autonomy to resolve complex issues while collaborating with colleagues across support and product teams. Your work will directly influence customer satisfaction, product improvement, and the reliability of technology that supports healthcare delivery.