Service Desk Consultant - Spanish

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Consultant – Spanish based in Canada.

We are seeking a customer-focused, Spanish-English bilingual Service Desk Consultant to provide first-line technical support to users across a global client environment. In this role, you will be responsible for diagnosing IT issues, documenting service requests, and helping users resolve technical challenges efficiently and professionally. You will play an important role in delivering a positive end-user experience while ensuring incidents are handled according to established service management processes. Working with a diverse, collaborative support team, you will coordinate escalations and follow issues through to resolution. This opportunity is ideal for someone who combines technical troubleshooting skills with excellent communication and a strong commitment to customer satisfaction. The position is remote within Canada and offers a nine-month contract, with the possibility of extension or conversion to a permanent role.