Service Model Transformation Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Model Transformation Manager based in Canada.

As a Service Model Transformation Manager, you will play a pivotal role in evolving and operationalizing a future-state service model within a complex, enterprise-wide transformation program. You will connect strategic objectives, customer experiences, product developments, and operational requirements to ensure that business teams are prepared for successful implementation. Working across multiple functions, you will identify service impacts, assess gaps, clarify dependencies, and translate evolving program decisions into actionable implementation plans. You will also establish governance mechanisms that strengthen accountability, clarify decision-making authority, and maintain alignment among key stakeholders. This senior individual contributor position offers the opportunity to influence business outcomes, facilitate strategic discussions, and drive meaningful organizational change without direct people-management responsibilities. Ideal for a highly analytical and collaborative professional, this role combines strategic thinking, operational execution, and stakeholder engagement in a flexible, remote-first environment.