Sr. Manager, Business Resilience — Response Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Manager, Business Resilience — Response Operations based in Canada.

This senior leadership role is responsible for shaping and leading an enterprise-wide crisis response program within a global technology environment. You will establish the frameworks, governance, plans, and operational practices that help teams respond effectively to significant business, technology, cybersecurity, product, and customer-impacting events. Combining strategic program ownership with hands-on incident response readiness, you will help strengthen organizational resilience and protect customer trust. The role involves close collaboration with senior executives and cross-functional leaders, ensuring response teams are prepared, coordinated, and equipped to make informed decisions under pressure. You will also build and develop a capable Response Operations team, driving continuous improvement through exercises, training, and after-action reviews. This is a remote opportunity for a seasoned resilience leader who can work Pacific Time business hours and maintain an on-call and always-reachable posture when significant events arise.