Support Services Specialist

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Services Specialist based in the United States.

As a Support Services Specialist, you will play a key role in delivering an outstanding support experience to healthcare members and providers. You will serve as a primary point of contact, helping individuals navigate their healthcare benefits, eligibility, claims, and authorizations. Through clear communication, empathy, and effective problem-solving, you will ensure that inquiries are handled accurately and efficiently. You will collaborate with cross-functional teams to resolve complex issues and provide guidance on healthcare plans, policies, and digital resources. This is an opportunity to contribute to a growing, technology-driven healthcare environment focused on improving access to care and simplifying healthcare administration. You will also help strengthen support operations while delivering meaningful value to members and providers.