Technical Customer Success Manager, API

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Success Manager, API based in the United States.

Overview

Join an innovative real estate technology environment where APIs and integrations help businesses streamline workflows and deliver better customer experiences. As a Technical Customer Success Manager, you will guide customers and integration partners through onboarding, implementation, and ongoing platform adoption. You will translate business needs into practical API solutions, helping customers navigate technical integrations from kickoff to successful launch. Working at the intersection of Customer Success, Engineering, Product, and Technical Solutions, you will troubleshoot challenges and drive measurable customer outcomes. You will manage a portfolio of API customers, proactively monitor adoption and satisfaction, and identify opportunities to improve retention and long-term value. Beyond individual customer relationships, you will help scale the support experience by developing documentation, playbooks, and repeatable implementation processes. This remote opportunity is ideal for a technically minded, customer-focused professional who enjoys solving complex problems and making technology easier to use.