Technical Specialist - Tier 1 (Media Management)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Specialist – Tier 1 (Media Management) based in India.

Overview

Join a collaborative technical support team dedicated to helping enterprise customers protect, manage, and recover their critical data. In this role, you will troubleshoot complex technical issues related to storage technologies, backup infrastructure, and data management solutions. You will work directly with customers and technical teams to investigate incidents, identify root causes, and deliver effective resolutions. The position offers exposure to enterprise environments, advanced troubleshooting tools, and a broad range of storage and networking technologies. You will collaborate with experienced professionals, contribute to product improvements, and continuously expand your technical expertise. This opportunity is ideal for a customer-focused technology professional who enjoys solving challenging problems and delivering reliable support in a dynamic, global environment.