Technical Support Engineer

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India.

We are seeking a customer-focused Technical Support Engineer to provide reliable, enterprise-level technical assistance and ensure a seamless customer experience. In this role, you will take ownership of technical issues, investigate root causes, and deliver timely, effective solutions across multiple support channels. You will work directly with customers through phone, email, chat, and web-based platforms to diagnose and resolve technical challenges. By following established procedures and service-level agreements (SLAs), you will help maintain high standards of service quality and customer satisfaction. You will also collaborate with internal teams to escalate complex issues and support continuous improvement. This opportunity is ideal for a proactive problem-solver who enjoys troubleshooting, communicating with customers, and working in a technology-driven environment.