UX Strategist

Blenderbox is seeking a UX Strategist to lead experience strategy for complex, policy-driven digital projects. This role is responsible for shaping how information, interactions, content, and underlying systems come together to create clear, usable, and trustworthy digital services.

As a UX Strategist at Blenderbox, you will work across multiple client projects—often in government, education, and other regulated environments—partnering closely with project managers, designers, and engineers to translate requirements into cohesive UX and content strategies that are grounded in real technical constraints.

This is a strategy-led, project-based full-time role within our agency practice. It is not a UI-first design role and is not tied to a single product.

What You’ll Do

Lead stakeholder research, discovery interviews, and requirements gathering to inform UX and experience strategy

Synthesize user needs, business goals, policy constraints, and technical considerations into clear experience direction

Define experience principles, success criteria, and structural approaches for digital products and services

Develop and own UX artifacts including personas, user journeys, service blueprints, workflows, and information architecture

Define content strategy as part of the overall UX approach, focusing on content structure, hierarchy, sequencing, and clarity

Create and document content models that support scalable, reusable, and accessible user experiences

Define UX and content strategies that account for underlying data models, CMS structures, system integrations, and technical constraints

Shape UX strategy for CMS-backed and data-driven digital systems, including public-facing experiences and supporting administrative or operational interfaces

Collaborate with UX/UI Product Designers to ensure design systems and component patterns align with experience strategy, content models, and system requirements

Review and guide design work to ensure usability, accessibility, and alignment with requirements and constraints

Collaborate with engineers and technical leads to ensure UX and content strategies are feasible and well-integrated into technical solutions

Participate in client workshops and presentations, clearly communicating experience decisions, tradeoffs, and rationale

What We’re Looking For

Significant experience (typically 8+ years) in UX strategy, experience design, or a related discipline

A portfolio or body of work demonstrating experience strategy, systems thinking, and UX decision-making (not just visual design)

Strong experience conducting stakeholder research and synthesizing qualitative inputs into actionable strategy

Demonstrated ability to define information architecture and content models for complex systems

Experience shaping UX strategy for CMS-backed and data-driven digital systems, including administrative or operational interfaces

Working knowledge of how content models, data structures, roles, permissions, and system constraints influence user experience

Comfort collaborating across UX, design, and technical domains

Strong communication skills, including presenting strategy to non-design stakeholders

Familiarity with accessibility standards and inclusive design practices

Experience working in government, education, healthcare, or other regulated environments is a plus

How You Work

You are comfortable with ambiguity and skilled at bringing structure to complexity

You think in systems, not just screens or features

You see content and data as core components of user experience

You balance ideal user experiences with real-world policy and technical constraints

You collaborate generously and communicate clearly across disciplines

You approach UX as a strategic practice, not just a design output

Tools & Practices

Experience creating UX and content strategy artifacts (journeys, IA, content models, conceptual frameworks)

Familiarity with CMS platforms and how content and data structures are implemented in digital products

Comfort working within iterative, project-based delivery environments

Ability to engage meaningfully in technical conversations without writing code

Compensation & Benefits

The salary range for this role is $115,000–$150,000, depending on experience and alignment with the responsibilities described above. We offer benefits package for full-time employees that includes health coverage, paid time off, and retirement contributions. Additional details will be shared during the interview process.

What We Offer

Blenderbox offers a remote work environment with competitive compensation and benefits, opportunities to work on meaningful public-sector projects, and a collaborative team culture that values thoughtful strategy, clear communication, and continuous learning.

How to Apply

If this seems like a good fit for you, please submit your résumé and any work samples you wish to share. Apply using the link.

Must be a US Citizen or authorized to work in the US.

No recruiters, please.