VP of Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP of Customer Success based in the United States.

As VP of Customer Success, you will lead the entire post-sale customer journey, from onboarding and adoption to renewals and expansion. Your primary objective will be to improve Net Revenue Retention (NRR) by ensuring customers realize lasting value and identify opportunities for growth. You will shape and scale the Customer Success function across two evolving product lines in identity verification and agent identity trust. Working closely with Product, Sales, the CEO, and the broader leadership team, you will turn customer insights into strategic decisions. This is a hands-on leadership opportunity for an experienced builder who thrives in a fast-moving SaaS environment. You will develop a high-performing team, establish scalable processes, and create a disciplined, proactive approach to customer health and revenue retention.